Voice Mail Detection

We’ve launched Voice Mail Detection, giving you full control over how your AI agents handle calls that reach voicemail boxes.

Now, your agents can automatically detect when they’re speaking to a voicemail system and respond exactly how you want—saving time and ensuring every call is handled professionally.

With Voice Mail Detection, you can:

• Enable or disable detection per agent: Decide which agents should use voicemail detection.
• Set detection timing: Choose how long the agent waits before checking for voicemail, so you can balance speed and accuracy.
• Customize the agent’s message: Write the exact message your agent will say if a voicemail is detected, or have the agent end the call immediately.
• Control call ending behavior: Set how long the agent waits after detecting voicemail before ending the call, ensuring your message is delivered or the call is closed promptly.

This update is perfect for teams making outbound calls who want to avoid leaving awkward voicemails or wasting time on unanswered calls. You’ll deliver a more polished, efficient experience—every time.

To get started, open your agent’s 'Advanced Settings' and look for the 'Voice mail box Detection Settings' section. From there, you can enable detection, set your preferred timing, and customize your agent’s voicemail response.