Interruption Sensitivity

We've launched a new feature that gives you precise control over when your AI agents recognize and respond to customer interruptions during conversations.

The new Interruption Word Threshold setting allows you to fine-tune how your AI agents handle mid-conversation interruptions, creating more natural dialogue experiences. With this feature, you can:

• Customize sensitivity levels: Define exactly how many words a customer needs to speak before your agent recognizes an interruption
• Create more human-like conversations: Allow customers to redirect conversations naturally without frustration
• Balance attentiveness with effectiveness: Set the perfect threshold to prevent false interruptions while remaining responsive
• Optimize for different use cases: Adjust settings based on industry needs, customer preferences, or specific agent functions

This feature helps your AI agents become better listeners, enhancing conversation quality and customer satisfaction across voice interactions.

To configure this setting for your agents, navigate to the Agent Details page, select the "Configurations" tab, and look for the "Interruption Word Threshold" option.