Launching Brand Voice

We're excited to announce the launch of Brand Voice, giving enterprise customers the power to define and enforce their unique terminology across all AI agent communications.

Key features

• Custom Dictionaries: Define your company's unique terminology and ensure AI agents consistently use approved language in all customer interactions.
• Term Status Levels: Control terminology with four status options - Approved, Do not use, Pending, and Use Carefully.
• Strict Replacement: Automatically substitute non-approved terms with approved alternatives.
• Multiple Language Support: Define terms in multiple languages with appropriate substitutions to maintain consistent brand voice across global operations.
• Centralized Dashboard: Easily manage all terms from a single interface with filtering and search capabilities.
• Detailed Configuration: Add custom descriptions with usage examples and toggle strict replacement enforcement for each term.

Brand Voice is now available in the navigation sidebar under "BRAND VOICE" for all enterprise customers. No user action is required to access this feature.

With Brand Voice, you can:

• Reduce compliance risks
• Maintain brand integrity
• Simplify governance of language used by your AI workforce
• Enable seamless brand voice implementation across multilingual operations