Boosted Keywords

Introducing Boosted Keywords, a powerful new feature that lets you expand your AI agents' vocabulary with custom terms, ensuring accurate recognition of specialized terminology and proper nouns.

Our new Boosted Keywords feature allows you to provide a customized list of keywords that your AI agents should prioritize during conversations. This ensures they can accurately recognize and respond to industry-specific terms, brand names, or uncommon words. With this feature, you can:

• Improve recognition accuracy: Help your agents correctly identify specialized terms, proper nouns, and industry jargon
• Support multilingual conversations: Add non-English terms and ensure they're properly recognized
• Enhance domain expertise: Add product names, technical terminology, or abbreviations specific to your business
• Reduce misunderstandings: Minimize the need for repetition or clarification of uncommon terms
• Create more effective interactions: Build customer confidence with agents that understand specialized vocabulary

This feature is particularly valuable for businesses operating in specialized industries, working with international customers, or using unique product names and terminology.

To configure Boosted Keywords for your agents, navigate to the Agent Details page, select the "Configurations" tab, and look for the "Boosted Keywords" option where you can enter your custom vocabulary list.