Spam Filter for Your Inbound AI Agents

Keep your inbound AI agents focused on real customers. The new Spam Filter automatically detects patterns of unwanted traffic and throttles suspicious bursts.

With Spam Filter, you can:

• Reduce annoying unwanted calls: Prevent distractions and disruptions to your agents' time.
• Improve agent efficiency: Streamline your agents' workflows by removing time-consuming and distracting calls.
• Enhance customer satisfaction: Ensure that your agents can provide a higher quality of service to real customers.

How to get started:
Open your workspace settings and go to "Spam Filter". Turn on "Spam Protection", select a "Protection Strategy", choose a "Time Window", and set the "Filter Threshold". The filter will automatically apply to incoming calls for this workspace.