Agent Memories

We've shipped Agent Memories, giving your AI agents the ability to remember key facts about individual customers across conversations. After each call, the system automatically extracts details — preferences, prior requests, account info — and stores them so your agents can pick up right where they left off.

With Agent Memories, your agents can now:

• Recall past conversations automatically: Agents retain context from previous interactions, so customers never have to repeat themselves. Whether it's a delivery location or an open issue from last week, your agent already knows.
• Per-agent control: Enable or disable memory for each agent individually in Advanced Settings. You can also set a retention duration so memories expire automatically — keeping context fresh and storage lean.
• Full visibility into what's remembered: See everything an agent knows about a customer in the new Memories tab on the customer detail page. Review, audit, or clear memories at any time.

To get started, navigate to your agent's Advanced Settings and toggle on Memory. Once enabled, memories will begin populating automatically after each conversation.