Introducing Flows: Design Better Conversations

We've shipped Flows, a new module that enables you to design complete voice AI conversations visually. You define the structure of a call—what happens first, where it branches, when it ends—and an AI agent handles the actual conversation inside each step.

With Flows, you can now:

• Drag-and-drop conversation design: Build entire call journeys on a visual canvas. Every capability—AI agents, IVR menus, webhooks—is a node you can connect, branch, and loop without writing code.
• Welcome sounds, IVR, and music: Configure custom greetings and welcome music to match your brand, and combine traditional touch-tone menus with AI nodes in the same flow.
• Multi-agent chaining: Connect multiple specialized AI agents in a single call. A greeting agent can verify identity and pass the call—with full context—to a support or sales agent trained on a different knowledgebase.
• Human transfers: Forward calls to a live representative when a customer asks or when the flow requires human judgment. Context from the AI portion carries over automatically.
• Mid-call tool calls: Enable your agents to look up orders, check balances, or schedule appointments by connecting to your backend systems during the conversation.
• Webhooks and integrations: Pull CRM data before a call starts, update lead records based on what the caller said, trigger SMS confirmations, or log outcomes to your analytics platform.

To start building, head to the Flows section in your dashboard.