Enhanced Quality Assurance: Redesigned Interface

We've revamped Agent QA with a modern interface and powerful analytics, making it easier to track how well your AI Agents are performing.

With the new Agent QA, you can now:

• Track success rates at a glance: See the percentage of conversations that passed your quality standards, with visual indicators showing performance trends.
• Monitor average scores: Understand overall quality performance with average scores calculated across all conversations.
• Detect fatal conversations instantly: Quickly identify conversations that failed critical compliance or safety criteria.
• Navigate with ease: Experience a redesigned interface that makes creating, managing, and analyzing QA more intuitive.

Navigate to "Scorecards" in your dashboard to explore the new analytics interface and see how your AI agents are performing against your quality criteria.